General conditions
Contract
Rental contract for tourist use
Read carefully
GENERAL CONDITIONS OF LEASE AGREEMENT FOR TOURIST USE.
DIA SRLS is hereinafter referred to as "LANDLORD"
The GUEST is hereinafter referred to as "CUSTOMER"
The following conditions regulate the relationships between the Customers and the Lessor, owner of the properties as detailed on our website www.holidaysicily.net and aimed at renting such properties for temporary tourist use.
EVENTS, SOCIAL ACTIVITIES, PARTIES AND MUSIC ARE ABSOLUTELY NOT ALLOWED.
1. POOL (Only for villa Oleandro)
The swimming pool is not normally open all year round, so please ask the landlord for the opening period. Under no circumstances can the lessor be held responsible for the temperature of the water in the pool at any time of the year. Customers are asked to keep in mind that the swimming pool has its own risks. Upon arrival, the Client and all members of the group must familiarize themselves with the location, structure and depth of the pool. Children are not allowed to go near the swimming pool alone.
2. NUMBER OF GUESTS IN THE PROPERTY
Only the number of guests indicated and specified in the rental confirmation can have access to the property, unless the Customer and the lessor agree different terms. The maximum number of guests allowed in the property, including children, cannot be exceeded. The lessor reserves the right to terminate the rental without notice and without any refund or compensation if the number of guests is not that agreed upon
3. BEHAVIOR
The signatory of the rental contract is responsible for the correct and dignified behavior of the people staying in the property. In the event that the Client or one of the guests does not behave appropriately, the landlord reserves the right to terminate the stay of these guests. In such a situation, the guest will have to leave the property immediately. The landlord will not be held liable towards this/these person/s and furthermore no refund will be made and no amount will be refunded due to possible consequences due to the termination of the stay during which the guest/s had misbehaved.
4. DURATION OF THE CONTRACT
This contract is established for the period of time from the "day of entry" to the "day of exit", regardless of the actual moment of occupation, the contract takes effect from 3.00 pm on the day stipulated as the day of entry. and ends at 10:00 am on the day stipulated as the day of departure, unless another time has been expressly agreed in advance. This contract will end automatically, without necessary notice, on the date indicated as "exit day", the keys to the house must be returned without delay no later than 10:00 am, except if an agreement has been expressly and in advance agreed upon. another hour.
5. BOOKING CONDITIONS
Before booking, the Customer is asked to contact the landlord to confirm the availability of the accommodation facility he is interested in. In case of confirmation of availability, only upon explicit request of the Customer, a provisional option of 2 days (48 hours) will follow. Within this period, to confirm the booking, the Customer must send an email with: The rental contract, duly completed and signed. Minors are not allowed to make reservations. A payment receipt, pursuant to art. 3/A (attention: payments must be made by bank transfer within 48 hours of the provisional option date. Otherwise, the provisional booking will be cancelled).
6. PAYMENTS
The Customer will be required to pay a deposit based on a variable percentage of the rent, within 48 hours of the provisional option (the amount depends on the accommodation requested). The balance must be sent 8 weeks (56 days) before the Customer's arrival. Together with the balance, the Customer - if necessary and clearly requested - will also have to send the payment of the so-called "security deposit". The landlord reserves the right to cancel bookings if payment is not made within the agreed deadlines. For bookings made less than 8 weeks before Clients' arrival, full payment will be required upon confirmation.
7. LEASING
Once the rental contract has been received, duly signed, and all required payments have been made, the landlord will confirm the booking by sending the Customer a detailed email. The Customer will be asked to carefully check the email sent by the lessor and to contact the lessor if any information contained in the document is incorrect or incomplete: If he does not inform the lessor of possible errors or inaccuracies, subsequent changes will not be possible. The leasing will bind both parties when the lessor receives the leasing reservation and the receipt of the security deposit sent by the Customer.
8. RENTAL
Prices are expressed in Euros and are intended for a week or a day as specified in the rental contract. All properties are rented fully furnished and equipped. Further services and exceptions are clearly detailed in the description of each individual property.
9. SECURITY DEPOSIT
A security deposit is required to cover all costs of any damage or breakages caused to the properties or for extraordinary cleaning, telephone costs and/or other services not included in the rental cost. These deposits must be paid upon arrival. The security deposit will be returned to the Customer upon departure and after verification of the rented property. All costs related to bills/breakages and/or additional services will be deducted from the security deposit and the balance – if any – will be returned to the Customer. If the security deposit is less than the amount of damages or additional costs, the landlord reserves the right to ask the Customer to pay the balance before departure. In the event that no damage is found upon the Customer's departure, the landlord reserves the right to request compensation for damage found after the Customer's departure.
10. MODIFICATIONS / CANCELLATIONS BY THE LANDLORD
In the event of an unlikely substantial change or cancellation of the booking by the landlord, the Customer will be immediately informed by email. If requested and if possible, the landlord will try to suggest alternative booking solutions with similar typology/price/standard characteristics. Alternatively, all amounts deposited by the Customer will be fully refunded.
11. CANCELLATIONS BY THE CUSTOMER
Any cancellation by the Customer (whatever the reason) must be promptly sent in writing to the lessor by registered letter or email. The effective date of cancellation is the date the landlord receives written notice. If the Customer cancels 8 weeks or more before his arrival, he will only lose the deposit already paid. In case of cancellation 4 weeks before arrival, the Customer will lose - in addition to the deposit - 50% of the total amount already paid. If the Client cancels only two weeks before his arrival, he will lose the entire amount.
12. CUSTOMER RESPONSIBILITY
The Customer is required to keep the property, equipment, furniture, tools, exteriors, gardens and everything contained in the property in the same conditions of use, order, cleanliness and functioning in which he finds them when he begins his holidays . He is held responsible for any damage, loss or breakage caused by him during his stay in the property. The landlord reserves the right to withhold the total amount or part of the amount of the security deposit for extraordinary cleaning and to request payment of the sum to be paid to repair damages when such amounts are higher than the security deposit itself.
13. ADMISSION
The landlord or one of his delegates will have the right to enter the property to check its condition before the Client's departure. The lessor will also have the right to enter the property for urgent maintenance work. Gardeners and staff are allowed to enter the property during the client's stay.
14. ADDITIONAL SERVICES ON THE PROPERTY
Some services, such as staff on duty, waiters and chefs, are not included in the weekly price. However, you can request and book them via email at the time of booking.
15. LINEN
Linen is included in most properties (one set per person). If the Customer requests changes (at an additional cost) he must inform the landlord upon arrival. For Customers with small children, the landlord suggests that Customers inquire about the availability of a cot and bed linen. For maximum comfort, the landlord suggests customers bring their own linen for children.
16. SAFETY AND VALUES
Any valuables left inside the property are left at the guests' risk. The landlord is not responsible for any losses. If present, alarm systems as well as safes must be used and every effort must be made to prevent thieves from easily entering the property. It is essential – and the guests' responsibility – that guests carefully close the doors and windows of their property. No refund will be possible if the Customer decides to leave the property due to theft.
17. TRANSPORT
Transfers to and from the facility are the responsibility of the Customer. Upon request the landlord can organize a car rental or transfer. Payments and contracts for services such as ferries, trains and local flights must be made directly by the Customer. The lessor will not be held responsible for any transportation services.
18. INFORMATION
The landlord reserves the right to make changes - without notice - to the characteristics of the properties, necessary for the full efficiency of the property itself. In order to continuously improve its properties the landlord reserves the right to modify the furnishings, equipment, objects or any other assets or parts thereof previously mentioned or available. The distances indicated are approximate. The times referring to the duration of the transfers are by car and not on foot.
19. PETS
Animals are not normally accepted unless previously agreed with the landlord. The landlord reserves the right to add an extra cost or increase the amount of the security deposit. The presence of pets must be clearly specified at the time of booking. In case of non-compliance by the Client, the owner reserves the right to ask the Client to leave the property without any refund.
20. COMPLAINTS
If the Customer is dissatisfied with the rented property and wants to leave the property, he will lose the right to any refund.
21. LANDLORD'S RESPONSIBILITY
The landlord cannot be held responsible for noises and disturbances coming from outside the property. In the event that before the arrival of the Customers there is an evident and notable noise or of any nature, the lessor will immediately inform the Customer. The landlord cannot be held responsible neither for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filter systems, nor for the malfunctioning of public services such as water, gas and electricity nor for the breakdown of domestic equipment. The lessor cannot be held responsible if he is unable to provide the services agreed in the rental in the event of disasters such as explosions, storms, accidents, fires, wars or threats of war, civil unrest and also for actions, restrictions, laws and any measure decided by the government or local authorities. Added to this are strikes, lockouts, possible industrial action, disputes and unfavorable weather conditions. The Customer exempts the lessor from any responsibility for direct or indirect damage caused to people and/or personal effects resulting from malicious or negligent acts perpetrated by anyone, unless there is a clear and heavy responsibility on the part of the lessor.
22. PARKING
Parcheggio incustodito la proprietà non risponde di eventuali danni.
23. TERMINATION OF THE RENTAL AGREEMENT
The lessee reserves the right to withdraw from the contract by written communication in the event of: Failure by the Customer to pay the amount agreed in the terms and conditions. Failure to pay the security deposit according to the terms and conditions. Inadequate behavior of guests, contrary to the principles of correctness and good management of the property. In this case the tenant will have the right to retain the amount paid as a security deposit without any refund.
24. LAW
All the clauses contained in this contract are essential in nature and form a single and indissoluble context, therefore, by express agreement, the violation of even one of the aforementioned clauses will result in the cancellation of the rental contract itself. This contract and everything bound to it are governed by Italian law. Any dispute that may arise in the execution of the rental contract or in its interpretation and validity, the only competent court will be the Court of Palermo. As for anything not indicated in this contract, the parties must comply with the provisions of Law 392/78 and subsequent amendments of the Civil Code and current regulations.
25. PROCESSING OF PERSONAL DATA
In accordance with the provisions of Legislative Decree 196/2003 and subsequent amendments and additions, the Customer declares to have been informed about the purposes and methods of the processing, the nature of the provision, the consequences of any refusal, the subjects to whom and in what context the data can be transmitted, the rights provided for by the law itself, the name and registered office of the owner. Based on this, the Customer consents to the processing of his personal data on the basis of the purposes and rules specified and within the limits in which consent is required by law.
FIRMA LOCATORE
FIRMA CLIENTE
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