GENERAL CONDITIONS RENTAL AGREEMENT FOR TOURIST USE.
DIA SRLS is hereinafter referred to as "LESSOR"
THE GUEST is hereinafter referred to as "CUSTOMER"
The following conditions govern the relationship between the Clients and the Lessor, owner of the properties as detailed on our website www.holidaysicily.net and aimed at renting these properties for temporary tourist use.
EVENTS, SOCIAL ACTIVITIES, PARTIES AND MUSIC ARE ABSOLUTELY NOT ALLOWED.
1- SWIMMING POOL (Only for Villa Oleandro)
The swimming pool is not normally open all year round, so please ask the landlord for the opening period. Under no circumstances can the lessor be held responsible for the temperature of the water in the pool at any time of the year.
Clients are requested to bear in mind that the swimming pool has its own risks. Upon arrival, the Client and all members of the group should familiarize themselves with the location, structure and depth of the pool. Children cannot go near the swimming pool by themselves.
2 - NUMBER OF GUESTS IN THE PROPERTY
Only the number of guests indicated and specified in the rental confirmation can have access to the property, unless the Client and the landlord agree on different terms. The maximum number of guests allowed in the property, including children, cannot be exceeded. The lessor reserves the right to terminate the rental without notice and without any refund or compensation if the number of guests is not the agreed one
3 - BEHAVIOUR
The signer of the lease is responsible for the correct and decent behavior of the people staying in the property. In the event that the Client or one of the guests does not behave properly, the lessor reserves the right to interrupt the stay of these guests. In such a situation, the guest must leave the property immediately. The landlord will not be held responsible towards this / these person / and furthermore no refund will be made and no amount will be refunded due to possible consequences due to the termination of the stay during which the guest / s has behaved incorrectly.
4 - DURATION OF THE CONTRACT
This contract is established for the period of time that goes from the "day of entry" to the "day of exit", regardless of the actual moment of occupation, the contract takes effect from 3:00 pm on the day stipulated as the day of entry and ends at 10:00 in the morning of the day stipulated as the day of departure, unless another time has been expressly agreed in advance. This contract will terminate automatically, without necessary notice, on the date indicated as the "day of departure", the keys to the house must be returned without delay no later than 10:00, unless a specific agreement has been expressly agreed in advance other time.
5 - BOOKING CONDITIONS
Before booking, the Customer is requested to contact the landlord to confirm the availability of the accommodation facility in which he is interested. In case of confirmation of availability, only at the explicit request of the Customer, a provisional option of 2 days (48 hours) will follow.
Within this period, to confirm the reservation, the Customer must send an e-mail with:
The rental agreement, duly completed and signed. Minors are not allowed to make reservations.
A payment receipt, pursuant to art. 3 / A (attention: payments must be made by bank transfer within 48 hours of the provisional date of the option. Otherwise, the provisional reservation will be cancelled).
6 - PAYMENTS
The Client will be required to pay a deposit based on a variable percentage of the rent, within 48 hours of the provisional option (the amount depends on the requested accommodation).
The balance must be sent 8 weeks (56 days) before the Client's arrival. Together with the balance, the Customer - if necessary and clearly requested - must also send the payment of the so-called "security deposit".
The lessor reserves the right to cancel reservations if payment is not made within the agreed terms.
For bookings made less than 8 weeks before Clients arrival, full payment will be required on confirmation.
7 - LEASING
Once the lease contract has been received, duly signed, and all the required payments have been made, the lessor will confirm the reservation by sending the Client a detailed e-mail. The Renter will be asked to carefully check the email sent by the landlord and to contact the landlord if any information contained in the document is incorrect or incomplete: If he fails to inform the landlord of possible errors or inaccuracies, subsequent changes will not be possible.
The lease will bind both parties when the lessor receives the lease reservation and the receipt of the security deposit sent by the Client.
8 - RENTAL
Prices are expressed in Euros and are intended for a week or for a day as specified in the lease.
All properties are rented fully furnished and equipped. Further services and exceptions are clearly detailed in the description of each individual property.
9 - SECURITY DEPOSIT
A security deposit is required to cover all costs of any damage or breakages caused to the properties or for extraordinary cleaning, telephone charges and/or other services not included in the rental cost. These deposits must be paid upon arrival.
The security deposit will be returned to the customer upon departure and after verification of the leased property.
All costs relating to utility bills/breakages and/or additional services will be deducted from the security deposit and the balance - if any - will be returned to the Client. If the security deposit is less than the amount of the damages or additional costs, the lessor reserves the right to ask the Client to pay the balance before his departure.
In the event that no damage is found upon departure of the Client, the lessor reserves the right to request compensation for damages found after the Client's departure.
10 - CHANGES / CANCELLATIONS BY THE LESSOR
In the event of an unlikely substantial change or cancellation of the reservation by the lessor, the Client will be immediately informed by e-mail. If requested and if possible, the lessor will try to suggest alternative booking solutions with similar typology / price / standard characteristics. Alternatively, all amounts deposited by the Client will be fully refunded.
11 - CANCELLATIONS BY THE CUSTOMER
Any cancellation by the Client (whatever the reason) must be promptly sent in writing to the Lessor by registered letter or email. The effective date of cancellation is the date on which the lessor receives written notice.
If the Client cancels 8 weeks or more before his arrival, he will only lose the deposit already paid.
In case of cancellation 4 weeks before arrival, the Client will lose - in addition to the deposit - 50% of the total amount already paid.
If the Client cancels just two weeks before his arrival, he will lose the entire amount.
12 - CUSTOMER'S RESPONSIBILITY
The Customer is required to keep the property, equipment, furniture, tools, exteriors, gardens and everything contained in the property in the same conditions of use, order, cleanliness and functioning in which they are found when starting the holidays . He is held responsible for any damage, loss or breakage caused by him while he is staying in the property. The lessor reserves the right to withhold the total amount or part of the security deposit for extraordinary cleaning and to request payment of the sum to be paid to repair the damage when these amounts are higher than the security deposit itself.
The lessor or one of the delegates will have the right to enter the property to check its conditions before the departure of the Client. The lessor will also have the right to enter the property for urgent maintenance work. Gardeners and staff are permitted to enter the property during the client's stay.
14 - ADDITIONAL SERVICES IN THE PROPERTY
Some services, such as duty staff, waiters and chefs, are not included in the weekly price. However, it is possible to request and book them by e-mail at the time of booking.
15 - LINEN
Linen is included in most properties (one set per person). If the Client requests changes (at an additional cost) he must inform the lessor upon arrival.
For Clients with small children, the landlord suggests that Clients inquire about the availability of a cot and bed linen. For maximum comfort, the landlord suggests that customers bring their own linen for children.
16 - SECURITY AND VALUES
Any valuables left inside the property are left at the guests' own risk. The landlord is not responsible for any losses. If present, alarm systems should be used as well as safes and every effort should be made to prevent thieves from easily entering the property. It is essential - and guests responsibility - that guests carefully lock the doors and windows of their property. No refund will be possible if the Client decides to leave the property due to theft.
17 - TRANSPORT
Transfers to and from the facility are the responsibility of the customer. Upon request, the landlord can arrange a car rental or a transfer. Payments and contracts for services such as ferries, trains and local flights must be made directly by the Client. The lessor will not be held responsible for any transport service.
18 - INFORMATION
The lessor reserves the right to make changes - without notice - to the characteristics of the properties, necessary for the full efficiency of the property itself. In order to continuously improve its properties the lessor reserves the right to modify the furniture, equipment, objects or any other asset or part thereof previously mentioned or available. The distances indicated are approximate. The times referring to the duration of the transfers are intended by car and not on foot.
19 - PETS
Normally animals are not accepted, unless previously agreed with the landlord. The landlord reserves the right to add an extra cost or increase the amount of the security deposit. The presence of pets must be clearly specified at the time of booking. In the event of non-compliance by the Client, the owner reserves the right to ask the Client to leave the property without any refund.
20 - CLAIMS
If the Client is dissatisfied with the leased property and wishes to leave the property, he will lose the right to any refund.
21 - LIABILITY
From the landlord – The landlord cannot be held responsible for noise and disturbances from outside the property. In the event that prior to the arrival of the Clients there is an evident and significant noise or noise of any nature, the lessor will immediately inform the Client.
The lessor cannot be held responsible neither for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filter systems, nor for the malfunction of public services such as water, gas and electricity, nor for the breakdown of domestic equipment.
The lessor cannot be held responsible if it is unable to provide the services agreed in the rental in case of calamities such as explosions, storms, accidents, fires, wars or threats of war, civil riots and also for actions, restrictions, laws and any measure decided by the government or local authorities. Added to this are strikes, lockouts, possible industrial actions, disputes and unfavorable weather conditions.
The Client exempts the lessor from any liability for direct or indirect damage caused to persons and/or personal effects deriving from intentional or negligent acts perpetrated by anyone, unless there is a clear and heavy responsibility on the part of the lessor.
22 - RESOLUTION
OF THE LEASE the lessee reserves the right to withdraw from the contract by means of written communication in the event of:
Non-payment by the Customer of the amount agreed in the terms and conditions.
Failure to pay the security deposit in the terms and conditions.
Inadequate behavior of guests, contrary to the principles of correctness and good management of the property. In this case the lessee will have the right to retain the amount paid as a security deposit without any refund.
23 - LAW
All the clauses contained in this contract are of an essential nature and form a single and indissoluble context, therefore, by express agreement, the violation of even one of the clauses mentioned above will result in the cancellation of the lease contract itself. This contract and everything bound to it are governed by Italian law. Any controversy that may arise in the execution of the lease or in its interpretation and validity, the only competent court will be the Court of Palermo. As for what is not indicated in this contract, the parties must comply with the provisions of Law 392/78 and subsequent amendments of the Civil Code and current regulations.
24 - TREATMENT OF PERSONAL DATA
According to the provisions of Legislative Decree 196/2003 and subsequent amendments and additions, the Customer declares to have been informed about the purposes and methods of treatment, the nature of the contribution, the consequences of any refusal, the subjects to whom and in what context the data can be transmitted, the rights established by the law itself, the name and headquarters of the owner Based on this, the Customer consents to the processing of his personal data on the basis of the specified purposes and rules and within the limits in which the consent is required by law.
LESSOR SIGNATURE CUSTOMER SIGNATURE